Frequently Asked Questions (FAQ)


General Questions


1. What types of products do you offer?


 We offer a variety of high-quality products designed to meet your needs for power and convenience:

  • Charging Stations: Multi-device chargers designed to efficiently power up smartphones, tablets, laptops, and other devices.

  • Power Stations: Portable power solutions that provide electricity for outdoor activities, emergencies, or when you're on the go.

  • Smart Home Devices: A wide range of intelligent devices designed to make your home more convenient, efficient, and connected, such as smart plugs, lights, and thermostats.

2. How do I contact customer support?
If you need help with any of our products, please reach out to our customer support team through our Contact Form or email us at support@nenji.com. Our team is ready to assist you with any inquiries or issues you may have.



Charging Station FAQs


1. How many devices can the Charging Station support at once?
Our Charging Stations are designed to charge multiple devices simultaneously. The number of devices supported depends on the model, with some models capable of charging up to 8 devices at once.


2. Is it safe to leave devices plugged into the Charging Station overnight?
Yes, our Charging Stations are equipped with safety features such as overcharge protection, temperature control, and surge protection to ensure safe charging even when devices are plugged in overnight.


3. Can I charge devices other than phones and tablets with the Charging Station?
Yes, you can charge various devices, including laptops, wireless earphones, smartwatches, and more, depending on the Charging Station's specifications. Please refer to the product details for specific compatibility.


4. How can I clean my Charging Station?
To clean your Charging Station, gently wipe the surface with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials, as they can damage the surface or components.



Power Station FAQs


1. How long can the Power Station provide power?
The runtime of your Power Station depends on its capacity (measured in watt-hours) and the devices you're powering. Typically, it can provide hours of power for small devices like phones, or several hours for larger devices like laptops.


2. Can I use the Power Station while it's charging?
Yes, most of our Power Stations allow for pass-through charging, meaning you can use the power station to power your devices while it is charging itself.


3. Is the Power Station waterproof?
While many of our Power Stations are built to be durable and resistant to the elements, they are not fully waterproof. Please avoid exposing the unit to excessive water or moisture to ensure its longevity.


4. How do I know when the Power Station is fully charged?
Each of our Power Stations features an indicator light or display to show the charging status. Once the battery reaches full capacity, the light will typically change color, or the display will show 100% charged.



Smart Home Devices FAQs


1. What is a Smart Home Device?
A Smart Home Device is any appliance or gadget that connects to the internet and can be controlled remotely via a smartphone app or voice assistant (like Alexa or Google Assistant). These devices help automate tasks and provide more control over your home environment.


2. How do I set up my Smart Home Devices?
Setup instructions are included with each device. Generally, you'll need to download the associated app, create an account, and follow the in-app instructions to connect the device to your home Wi-Fi network. You can also find setup guides and videos on our Support Page.


3. Can I control my Smart Home Devices remotely?
Yes, you can control your Smart Home Devices remotely through the app, as long as your device is connected to the internet and your phone or tablet has access to the app.


4. Are your Smart Home Devices compatible with Alexa or Google Assistant?
Yes, many of our Smart Home Devices are compatible with both Amazon Alexa and Google Assistant, allowing you to control them with voice commands. Please check the product page for compatibility details.


5. Can I connect multiple Smart Home Devices to one app?
Yes, you can typically manage all of your Smart Home Devices through a single app. This allows you to control multiple devices at once and create automation routines to enhance your home.



Warranty and Returns


1. What is the warranty for your products?
All our products come with a hassle-free warranty. The specific warranty period can be found in the product manual or on our Warranty Page. If you encounter any issues during the warranty period, please contact our customer support team for assistance.


2. How can I initiate a return or exchange?
If you're not satisfied with your product, please refer to our Return Policy. Returns or exchanges can be processed within the policy period as long as the product is in its original condition. Please contact our support team to get started.


3. What should I do if my product is defective?
If you believe your product is defective, please reach out to our customer service team with a detailed description of the issue. We will guide you through troubleshooting steps or offer a replacement if necessary.



Product Usage and Troubleshooting


1. My Charging Station isn’t charging my device. What should I do?


 If your Charging Station is not charging your device, try the following:

  • Ensure the cables and connectors are not damaged.

  • Verify that the device is compatible with the Charging Station.

  • Restart the Charging Station by unplugging it and plugging it back in.
         If the issue persists, contact customer support for further assistance.

2. Why is my Power Station not turning on?


 If your Power Station isn't turning on:

  • Check the battery level to ensure it's charged.

  • Ensure that the power switch is in the "ON" position.

  • Check the charging cable and port for any visible damage.
         If the problem continues, reach out to our support team for troubleshooting.

3. My Smart Home Device isn’t responding. What should I do?


 If your Smart Home Device isn’t responding:

  • Ensure it's connected to your Wi-Fi network.

  • Restart the device by turning it off and on again.

  • Check for app or firmware updates.

  • If the issue persists, consult the troubleshooting section of your product manual or contact support for assistance.


Still have questions?


 If you couldn’t find the answers you were looking for, feel free to Contact Us directly. Our team is happy to assist you!